Privacy Policy
Forever In Our Heart Privacy Policy
At Forever In Our Hearts (“FIOH,” “we,” “us,” or “our”), we understand that memorial information can be deeply personal.
This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use our website, online memorials, accounts, applications, and related services (collectively, the “Services”).
Our goal is to handle personal information with care, respect, transparency, and appropriate security.
Who We Are
The Services are operated by:
Trading as: Forever In Our Hearts / FIOH
Email: info@foreverinourhearts.com
Website: https://foreverinourhearts.com/
Information We Collect
Depending on how you use FIOH, we may collect several categories of information.
Information You Provide
This may include:
Your name;
Email address;
Telephone number;
Account login information;
Profile information;
Billing and transaction information;
Information about the deceased person;
Dates and places associated with the deceased person;
Biographical information;
Stories, memories, and tributes;
Photographs;
Videos;
Audio and music;
Event details;
Donation or fundraising information;
Messages and communications;
Information provided when contacting customer support; and
Other information you choose to submit.
Some of this information may be sensitive or highly personal.
Information About Deceased People
FIOH is primarily a remembrance platform, so users may submit information about people who have died.
This information can include names, photographs, biographies, family relationships, dates, places, stories, and other details about a person's life.
Information about a deceased person may also contain personal information about living relatives, friends, colleagues, or other individuals.
Users are responsible for ensuring that they have the appropriate authority or permission to submit information and media where required.
Where information about living individuals is included in a memorial, this Privacy Policy may apply to that information in accordance with applicable law.
Information Collected Automatically
When you use our Services, we may automatically collect certain technical information, such as:
IP address;
Browser type;
Device type;
Operating system;
Approximate location derived from technical information;
Pages or features accessed;
Dates and times of activity;
Referring and exit pages;
Device identifiers;
Log information; and
Information about how you interact with the Services.
We use this information to operate, secure, maintain, troubleshoot, analyze, and improve FIOH.
Cookies and Similar Technologies
FIOH may use cookies and similar technologies to:
Keep you signed in;
Remember preferences;
Maintain security;
Understand how the Services are used;
Improve website performance;
Measure the effectiveness of features; and
Provide other functionality.
Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.
You can control cookies through your browser settings and, where available, through our cookie preferences tool.
How We Use Information
We may use personal information to:
Create and manage accounts;
Create and display memorials;
Allow authorized contributors to collaborate;
Display photographs, stories, videos, tributes, and other memorial content;
Facilitate remembrance events;
Process purchases and subscriptions;
Facilitate donations or fundraising;
Provide customer support;
Send service-related communications;
Maintain and improve the Services;
Personalize certain features;
Detect, prevent, and investigate fraud, abuse, and security incidents;
Enforce our Terms;
Comply with legal obligations; and
Protect the rights, safety, and security of FIOH, our users, and others.
We may also use information for other purposes where permitted by law or where we provide appropriate notice.
Legal Bases for Processing
Where applicable data protection laws require us to identify a legal basis for processing personal information, we may rely on one or more of the following:
Performance of a contract: to provide the Services you request;
Consent: where you have given permission for a particular use;
Legitimate interests: where processing is reasonably necessary for operating, securing, improving, and protecting our Services and those interests are not overridden by your rights;
Legal obligations: where processing is required by law; and
Protection of vital interests: where applicable and legally permitted.
The appropriate legal basis depends on the information and the circumstances in which it is processed.
Memorial Privacy and Visibility
Memorial creators may have access to privacy and visibility controls.
Depending on the settings selected, a memorial or parts of a memorial may be:
Private;
Visible only to invited people;
Accessible through a shared link; or
Publicly accessible.
Public memorials may be indexed by search engines or accessed by anyone who can find the memorial online.
Please do not publish information that you do not want to make public.
Even where privacy controls are available, no online service can guarantee that information will never be copied, downloaded, screenshotted, redistributed, or otherwise saved by another person who has access to it.
Information Shared by Memorial Contributors
When you contribute content to a memorial, the memorial creator and other people who have permission to access that memorial may be able to see the information you submit.
For example, a photograph, story, tribute, or message you contribute may become part of the memorial.
Please consider the intended audience before submitting personal information.
How We Share Information
We may share personal information in the following circumstances.
With Service Providers
We may use third-party providers to help us operate FIOH, including providers for:
Hosting and cloud infrastructure;
Email delivery;
Payment processing;
Security;
Analytics;
Customer support;
Data storage and backup;
AI or technology services; and
Other business operations.
These providers may access information only to the extent reasonably necessary to provide services to us and subject to applicable contractual or legal requirements.
With Other Memorial Participants
Information may be shared with memorial creators, collaborators, guests, or the public according to the memorial's settings and the content the user chooses to publish.
For Legal or Safety Reasons
We may disclose information where reasonably necessary to:
Comply with applicable law;
Respond to valid legal process;
Protect the rights or property of FIOH or others;
Investigate fraud or abuse;
Protect the safety of users or others; or
Prevent or address security threats.
Business Transfers
If FIOH is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.
Payments
If you purchase a FIOH product or subscription, payment information may be processed by a third-party payment provider.
Where possible, FIOH does not need to store your complete payment-card information itself.
Your payment information may be subject to the privacy policy and terms of the applicable payment provider.
Donations
Where FIOH provides donation or fundraising functionality, transaction and recipient information may be processed by FIOH and/or relevant payment providers.
The information processed may include information necessary to identify the donor, process the transaction, prevent fraud, provide receipts, and transfer funds to the designated recipient.
Additional terms may apply to donations.
AI-Assisted Features
FIOH may offer AI-assisted tools for creating biographies, tributes, remembrance messages, or similar content.
When you use an AI feature, information you provide may be processed by FIOH and, where applicable, technology providers supporting that feature.
We will use such information in accordance with our agreements with those providers and applicable law.
AI-generated content should be reviewed before publication because it may contain errors or inaccuracies.
Communications
We may send communications necessary to provide the Services, including:
Account notifications;
Security alerts;
Password or account recovery messages;
Memorial activity notifications;
Event notifications;
Transaction confirmations;
Service announcements; and
Customer support responses.
Where permitted by law, we may also send promotional communications.
You can unsubscribe from marketing communications by using the unsubscribe mechanism provided in the message or by contacting us.
Service and security communications may continue where necessary to operate your account.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide Services, maintain memorials, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.
Retention periods may vary depending on:
The type of information;
The purpose for which it was collected;
The nature of the memorial or account;
Whether an account remains active;
Legal or contractual requirements; and
Applicable data-protection obligations.
[INSERT FIOH'S ACTUAL RETENTION PERIODS AND MEMORIAL-DELETION POLICY.]
Memorial Preservation
FIOH may offer different levels of memorial availability or preservation depending on the applicable service or plan.
Any specific hosting, backup, archive, or preservation commitment will be governed by the applicable product or subscription terms.
Users should not assume that an online memorial constitutes a permanent archival copy unless FIOH expressly confirms this.
Where an archive or download facility is offered, users are encouraged to maintain their own copies of important photographs, stories, and other irreplaceable materials.
International Data Transfers
FIOH may use service providers or infrastructure located in countries other than the country in which you live.
Where personal information is transferred internationally, we will take steps required by applicable law to provide appropriate protection for that information.
Data Security
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet-based service can guarantee absolute security.
You are also responsible for maintaining the security of your account credentials and devices.
If you believe your account or personal information has been compromised, please contact us promptly at:
Children's Privacy
FIOH is not intended to be used by children in violation of applicable age restrictions or privacy laws.
If you create a memorial for a person who was a child or minor, additional privacy considerations may apply.
We do not knowingly collect personal information from children where doing so is prohibited by applicable law.
If you believe a child has provided personal information to us inappropriately, contact:
Your Privacy Rights
Depending on where you live and which privacy laws apply to you, you may have rights concerning your personal information, which may include the right to:
Request access to personal information we hold about you;
Request correction of inaccurate information;
Request deletion of certain information;
Request restriction of certain processing;
Object to certain processing;
Request portability of certain information;
Withdraw consent where processing is based on consent; and
Lodge a complaint with an applicable data-protection authority.
These rights are subject to applicable legal exceptions and limitations.
To exercise a privacy right, contact:
We may need to verify your identity before completing a request.
Memorial Content Requests
If you are requesting removal or modification of information relating to a memorial, we may need to establish that you have appropriate authority to make the request.
For example, where there is a dispute concerning a memorial, we may ask for information reasonably necessary to understand the circumstances and determine the appropriate response.
FIOH does not automatically determine legal ownership or authority over a deceased person's estate, likeness, photographs, or memorial.
Third-Party Websites
The Services may contain links to third-party websites and services.
We are not responsible for the privacy practices of third-party websites.
You should review the privacy policy of any third-party service before providing personal information to it.
Social Sharing
FIOH may provide tools that allow users to share memorials or other content through third-party social networks or messaging platforms.
When you choose to share content through a third-party service, that service may collect and process information according to its own privacy policy.
FIOH does not control how third-party platforms process information after you share it with them.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we make material changes, we may provide appropriate notice through the Services or other communication channels.
The “Last Updated” date at the top of this Policy indicates when it was most recently revised.
Contact Us
If you have questions about this Privacy Policy or how FIOH handles personal information, please contact:
Forever In Our Hearts (FIOH)
Privacy Contact: info@foreverinourhearts.com
Website: https://foreverinourhearts.com/
Data Protection Authority
If you believe your privacy rights have been violated, you may have the right to contact the data-protection authority in the jurisdiction where you live or where the relevant organization is established.
Our Commitment
FIOH exists to help people preserve memories, honor lives, and stay connected.
We recognize that the information entrusted to us can represent someone's life story, family history, relationships, and memories. We therefore aim to treat personal and memorial information with care, respect, and appropriate security.
